Effective pricingSpecial prices expire at about 5pm of the effective day. If order creation and delivery date do not fall on the same day, prices may reflect the prices effective on the day of delivery and (meanwhile) expired special may not be honored. To avoid disappointment and ensure you receive the pricing you see on the website, please place your order no later than 5 pm for same-day delivery.
Product temporarily or permanently not availableAs part of our commitment to providing the best customer service, and unless otherwise instructed, we will attempt to substitute an item you ordered which is not available, with an item of equal or greater value, at no additional charge to you. If we cannot find a suitable substitute within the same value range, we will request authorization from you to supply a more expensive item instead. We will not automaticall substitute with and bill a more expensive item than the original, to you. If no comparable product is available and authorization cannot be obtained, the item will be shorted.
Reward PointsReward Points are earned on every transaction. Reward Points are also earned by you on every transaction made by people who were referred by you for as long as they remain active customers.
First Time OrdersDue to the potential for prank orders that may get us stuck with a lot of product, prepayment via Paypal may be required on first time orders over $100.
RefundsWe will issue refunds as applicable. Please be aware that purchases made with Paypal will have refunds also processed via Paypal. Sometimes these refunds are instant, and sometimes Paypal requires 5-7 business days for processing refunds.