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Conditions of Use

Effective pricing

Special prices expire at about 5pm of the effective day. If order creation and delivery date do not fall on the same day, prices may reflect the prices effective on the day of delivery and (meanwhile) expired special may not be honored. To avoid disappointment and ensure you receive the pricing you see on the website, please place your order no later than 5 pm for same-day delivery.

Product temporarily or permanently not available

As part of our commitment to providing the best customer service, and unless otherwise instructed, we will attempt to substitute an item you ordered which is not available, with an item of equal or greater value, at no additional charge to you.

Reward Points

Reward Points are earned on every transaction, with the exception of transactions completed with PayPal or Credit Card, due to their high processing charges. Reward Points are also earned on every transaction made by people who were referred by you for as long as they remain active customers.


We will issue refunds as applicable. Please be aware that purchases made with Paypal will have refunds also processed via Paypal. Sometimes these refunds are instant, and sometimes Paypal requires 5-7 business days for processing refunds.

Site Tips

If you are happy with our service we appreciate your recommendation to your friends; as a token of our appreciation for helping us grow, we reward you for referrals who use your referrer code on signup. If you have signed up but don't know your referrer code, please ask.


My lifeline!

I'm a busy single mum working full-time and this service is my lifeline whenever I'm pressed for time or unwell. I love the personalised friendly...


I get around in a wheelchair and DATS. On bad days, I ordered from Save-On. I was not happy with them so I did a web search. Glad I did. The...

Wonderful Grocery Delivery Service!

I found using a Google Search and tried them for the first time and was very pleased. Made my order in the afternoon and received my...

Wonderful Service

I have severe depressions and anxiety, which means some days leaving the house isn't an option. When I first found this site I was nervous about...

100% Satisfied

I was very hesitant to order my groceries online since I was afraid of the items arriving all broken or produce will not be fresh. But I was so glad...

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